CB1-Box Office and Administrative Assistant 1

POSITION: CB1-Box Office and Administrative Assistant 1

DESIRED CONTRACT TERM: 26 Weeks     ANTICIPATED START DATE: April 13, 2026  END DATE:  October 9, 2026

WORK SCHEDULE:  4 business days / 32 hours per week  WORK LOCATION:  Downtown

JOB SUMMARY: This position is funded through Ontario’s Job Creation Partnerships (see eligibility details below). Reporting to and working directly under the supervision of the Box Office Manager, assisting with box office sales, event building, sales reporting, and various administrative duties.

RESPONSIBILITIES:

• Has full knowledge and understanding of the organization’s purpose, goals and objectives;

• Working within the festival’s CRM software

• Managing the Box Office email address, directing incoming mail; handling outgoing mail and courier items

• Processing ticket sales, tracking sales, and collecting unused tickets and receipts

• Preparing sales reports, preparing, and reconciling bank deposits and credit card sales

• Building events in Box Office sales system for ticket sales

• Managing patron data

• Assisting in box office procedure organization and implementation for the summer festival

• Answering telephones, redirecting calls, maintaining voicemail system, and responding to inquiries – front-facing customer service role

• Updating and maintaining general administrative files and front desk instructions and protocols

• On-site Box Office duties at Chamberfest events, additional duties as required

SKILLS and QUALIFICATIONS:

• Good verbal and written communication in English; French an asset

• Strong interpersonal, customer service, and problem solving skills

• Detail-oriented team player with excellent organizational and time management skills

• Skilled in MS Office Suite

• Cash handling and customer service experience is an asset

• Accessibility Training is an asset or will be provided via AODA online training

• Additional language skills are an asset

Additional Qualifications Required:

Candidate eligibility for JCP is determined according to the following criteria:

1. An unemployed job seeker or those employed less than 20 hours per week.

2. A permanent resident living in Ontario who is legally authorized to work in Canada.

3. Meet at least 1 of the following criteria:

4. Has an established Employment Insurance (EI) benefit period.

5. Previously established an EI benefit period that has ended within the previous 60 months.

6. Paid employee EI premiums (e.g. Box 18 on the T4) in at least 3 of the last 10 years while earnings have been at least $2000 in each of those years.

NOTE: Persons currently enrolled in full-time academic studies are not eligible for consideration. Those who qualify to establish an Employment Insurance (EI) claim must do so prior to being considered for JCP participation.

Remuneration:

$704 per week paid biweekly by the Province of Ontario (average hourly rate: $22 based on 4 days/32 hours).

WHAT’S NEXT?

Forward your resume and cover letter to jobs@ottawafestivals.ca. Please note, only selected candidates who meet the JCP eligibility criteria will be contacted for an interview. To learn more about the JCP program, please visit:  http://www.ottawafestivals.ca/jobs/jcp-overview/. Ottawa Festivals welcomes and encourages applications from all eligible individuals. We are recruiting for a current vacancy in JCP but this process may also be used to fill future JCP opportunities over the next 6 months.