CF1-Box Office and Administrative Assistant 1

POSITION: CF1-Box Office and Administrative Assistant 1

DESIRED CONTRACT TERM: 26 Weeks     START DATE: April 1, 2024   END DATE:  September 30, 2024

WORK SCHEDULE:  4 business days / 32 hours per week                       WORK LOCATION:  Hybrid:  Home and Downtown

JOB SUMMARY: This position is funded through Ontario’s Job Creation Partnerships (see more details below). Reporting to and working directly under the supervision of the Box Office Manager, assists with box office sales, event building, sales reporting, and various administrative duties.


  • Working within our CRM software
  • Managing the Box Office email address, directing incoming mail; handling outgoing mail and courier items
  • Processing ticket sales, tracking sales, and collecting unused tickets and receipts
  • Preparing sales reports, preparing, and reconciling bank deposits and credit card sales
  • Building events in Box Office sales system for ticket sales
  • Managing patron data
  • Assisting in box office procedure organization and implementation for the summer festival
  • Answering telephones, redirecting calls, maintaining voicemail system, and responding to inquiries
  • Updating and maintaining general administrative files and front desk instructions and protocols
  • On-site Box Office duties at Chamberfest events
  • Additional duties as required


  • Good verbal and written communication
  • Strong interpersonal and customer service skills
  • Detail-oriented team player with excellent organizational and time management skills
  • Skilled in MS Office Suite
  • Cash handling and customer service experience an asset
  • Bilingualism is a strong asset
  • Accessibility Training is an asset


Eligible to participate in Ontario’s Job Creation Partnership (JCP) program by meeting the following criteria:

  1. You are a resident, living in Ontario.
  2. You are not a full-time student (part-time students are eligible).
  3. You are not leaving employment to participate (working less than an average of 20 hrs./week is considered unemployed.
  4. You also must meet, and provide documentation for, at least one of the following criteria:
    1. Previously established an Employment Insurance benefit claim (regular benefits within the last three years or maternity/parental within the last five years), OR
    2. Previously employed in Canada in any five of the last ten calendar years and earned gross income in excess of $2000 in each calendar year.


$662 (gross) per week provided by the Province of Ontario ($20.6875 based on 32 hours per week). 


Forward your resume and cover letter to [email protected]. Please note, only selected candidates who meet the JCP eligibility criteria will be contacted for an interview; applicants must indicate how they meet the eligibility in their email and/or cover letter. To learn more about the JCP program, please visit: Ottawa Festivals welcomes and encourages applications from all eligible individuals.