BA5 – Client Services Assistant – RBC Bluesfest

Desired Contract Length:  26 Weeks

Start Date: ASAP

End Date: Term approved to the Province of Ontario’s current government fiscal year end, March 31, 2022.  Additional weeks, ending after 26 weeks, is pending the approval of Ottawa Festivals’ fiscal year (2022-2023) JCP program agreement.

Work Schedule:  Full Time – 4 business days (32 hours per week) Location:  Hybrid – Virtual and Westboro office

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Job Summary: Reporting to and working under the supervision of the Ticketing and Customer Service Managers. The Client Services Assistant will provide assistance for the festival’s VIP services related to client support and ticketing.

The Opportunity:

  • Responsible for fulfilling VIP ticket orders and answering questions about various VIP services.
  • Assist with planning VIP areas and managing a small budget related to decor and amenities.
  • Assist the ticketing department with client relations for VIP and high-profile clients.
  • Coordinate signage and banners at the festival for VIP areas.
  • Work with marketing, sponsorship, and graphics to produce promotional and information documents about each area.
  • Liaise with VIP section staff at the festival to ensure standards are met and problems are resolved effectively.
  • Post-festival: work closely with other departments creating reports from data gathered during the season.

SKILLS REQUIRED:

  • Strong organizational skills and ability to prioritize; excellent written and oral communication skills.
  • Proven success multi-tasking in a high-pressure environment and ability to think creatively and strategically.
  • Ability to work independently as well as within a team.
  • Highly professional and able to interact with a variety of guests and stakeholders.
  • Previous customer relations, event experience, and bilingualism are assets.
  • Advanced knowledge of MS Office/Google applications, (Docs, Sheets).

Additional Qualifications Required: 

Eligible to participate in Ontario’s Job Creation Partnership (JCP) program by meeting the following criteria:

  1. You are a resident, living in Ontario.
  2. You are not a full-time student (part-time students are eligible).
  3. You are not leaving employment to participate (working less than an average of 20 hrs./week is considered unemployed.
  4. You also must meet, and provide documentation for, at least one of the following criteria:

Previously established an Employment Insurance benefit claim (regular benefits within the last three years or maternity/parental within the last five years), OR

Previously employed in Canada in any five of the last ten calendar years and earned gross income in excess of $2000 in each calendar year.

The Ottawa Festival Network requires all individuals participating in JCP to be fully vaccinated against COVID-19 and provide proof of vaccination as a condition of the festival opportunity.

Remuneration:

$600 (gross) per week for 32 hours / $18.75 per hour provided by the Province of Ontario.

What’s Next?

Forward your resume and cover letter to [email protected]. Please note, only selected candidates who meet the JCP eligibility criteria will be contacted for an interview; applicants must indicate how they meet the eligibility in their email and/or cover letter. To learn more about the JCP program, please visit:  https://www.ottawafestivals.ca/jobs/jcp-overview/. Ottawa Festivals welcomes and encourages applications from all eligible individuals.

The Ottawa Bluesfest is committed to building an inclusive workforce reflecting the demographics of a Canadian society. The organization has also developed policies and procedures in order to ensure a barrier-free selection process and workplace.

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