BA3 – Customer Relations and Ticketing Assistant – RBC Bluesfes

Desired Contract Length:  26 Weeks

Start Date: ASAP

End Date: Term approved to the Province of Ontario’s current government fiscal year end, March 31, 2022.  Additional weeks, ending after 26 weeks, is pending the approval of Ottawa Festivals’ fiscal year (2022-2023) JCP program agreement.

Work Schedule:  Full Time – 4 business days (32 hours per week) Location:  Hybrid – Virtual and Westboro office

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Job Summary: Reporting to and works directly under the supervision of the Ticketing and Customer Service Managers, the Customer Relations and Ticketing Assistant is responsible for assisting in festival ticketing, customer service, and office administration.

The Opportunity:

  • Be the first point of contact for visitors/deliveries. Become knowledgeable about staff, departments, procedures, and policies.
  • Answer phone calls relating to general inquiries about the festival and redirect/escalate to other staff when applicable.
  • Consistently provide informed, empathetic service to patrons via walk-in, phone, email, or other forms of contact.
  • Assist with monitoring email/social media relating to general inquiries and respond/redirect to other staff when applicable. 
  • Learn the ticketing system[s] used for all ticket sales throughout the festival.
  • Responsible for in-house sales made to the public, sponsors and groups from the festival’s main office.
  • Process in-house telephone, and email order sales as first point of contact for walk in sales.
  • Onsite: guide volunteer team members in answering calls and resolve/escalate issues when appropriate.
  • Post-festival: assist with creating reports from data gathered during the season.
  • Responsible for ordering festival office supplies, updating administrative lists, etc.
  • Assist with development and distribution of all accreditation packages for the festival.
  • Assist with setting up administrative office onsite.
  • Assist in overseeing a team of volunteers (admin office, info booth) throughout the festival period.
  • All other duties as required.

Skills and Qualifications Required:

  • Previous customer relations or event staff experience.
  • Experience with handling electronic and POS transactions.
  • Excellent written and oral communication skills in English, French written and oral skills are an asset.
  • Strong organizational skills and ability to prioritize, proven success multi-tasking in a high-pressure environment.
  • Thinks creatively and strategically, ability to work independently as well as within a team.
  • Excellent written and oral communication skills.

Additional Qualifications Required: 

Eligible to participate in Ontario’s Job Creation Partnership (JCP) program by meeting the following criteria:

  1. You are a resident, living in Ontario.
  2. You are not a full-time student (part-time students are eligible).
  3. You are not leaving employment to participate (working less than an average of 20 hrs./week is considered unemployed.
  4. You also must meet, and provide documentation for, at least one of the following criteria:

Previously established an Employment Insurance benefit claim (regular benefits within the last three years or maternity/parental within the last five years), OR

Previously employed in Canada in any five of the last ten calendar years and earned gross income in excess of $2000 in each calendar year.

The Ottawa Festival Network requires all individuals participating in JCP to be fully vaccinated against COVID-19 and provide proof of vaccination as a condition of the festival opportunity.

Remuneration:

$600 (gross) per week for 32 hours / $18.75 per hour provided by the Province of Ontario.

What’s Next?

Forward your resume and cover letter to [email protected]. Please note, only selected candidates who meet the JCP eligibility criteria will be contacted for an interview; applicants must indicate how they meet the eligibility in their email and/or cover letter. To learn more about the JCP program, please visit:  https://www.ottawafestivals.ca/jobs/jcp-overview/. Ottawa Festivals welcomes and encourages applications from all eligible individuals. The Ottawa Bluesfest is committed to building an inclusive workforce reflecting the demographics of a Canadian society. The organization has also developed policies and procedures in order to ensure a barrier-free selection process and workplace.

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