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Stars of the City Conference and Tradeshow

10:22 am in Festival and Event Industry, Industry News

A DAY DEVOTED TO DELIVERING SUPERIOR CUSTOMER EXPERIENCES

This year’s Stars of the City Conference and Tradeshow will be all about providing front line staff with customer service insights and intelligence. The bottom line: the better your customers’ experiences, the happier your customers.

• Tradeshow & Networking
• Keynote Presentation & Workshop:  CREATING MEMORABLE EXPERIENCES
• An Insider’s Guide:  ABOUT OTTAWA

•Wednesday, May 16, 2012
•Now Only $25 for Ottawa Tourism Members, $30 for non-Members
•Refreshments will be served.
•Location:  Residence Commons, Carleton University
• Bus 7&4 or O-Train – Parking ($10/day) – Bike Racks Available Read the rest of this entry →

Stars of the City shine at annual celebration of customer service excellence

4:27 pm in Festival News

[Source: Ottawa Tourism press release]

Over 400 tourism industry insiders will gather tonight at an event at the Algonquin College School of Hospitality & Tourism to celebrate the achievements of front-line staff during the 16th annual Ottawa Tourism Stars of the City Recognition Evening.

DETAILS

Wednesday, October 26, 2011

Main Dining Room, Building D, Algonquin College, 1385 Woodroffe Avenue

6:30 p.m. — Reception

7:00 p.m. — Dinner

8:30 p.m. — Awards presentation begins

Approx. 9:50 p.m. — Star of the City 2011 announced

A total of 1,052 nominations were received from residents and visitors to the region over the past year, nominating front-line staff from 89 businesses for their real-life examples of excellence in customer service. Everyone who is nominated as a Star of the City will receive a gold “star” lapel pin, a symbol of customer service excellence here in Ottawa and Canada’s Capital Region.

An independent panel of judges comprised of industry leaders decided among 22 finalists to award the ultimate “Star of the City 2011” as well as winners in the following 8 categories.

Read the rest of this entry →

Finalists for the 2011 Stars of the City Recognition Evening!

4:34 pm in Community News, Festival and Event Industry, Industry News, Ottawa News

[Source: Ottawa Tourism press release]

Between September 1st, 2010 and August 31st 2011, 1052 nominations were submitted to Ottawa Tourism, citing real-life examples of excellence in customer service.  From these nominations finalists have been chosen in several categories.  The complete list of finalists is attached and can also be found at http://www.starsofthecity.ca/recognition.htm or http://www.starsofthecity.ca/recognition_f.htm

Join the tourism industry in celebrating all the nominees, finalists and award winners at this year’s Recognition Evening on Wednesday, October 26th at Algonquin College.

STARS RECOGNITION EVENING TICKETS will go on sale early next week.

Thank you to all of the front-line staff for making sure that Ottawa and Canada’s Capital Region shines as a destination.

Stars of the City shine at annual celebration of customer service excellence

9:00 am in Festival and Event Industry, Industry News

 A total of 1,250 nominations were received from residents and visitors to the region over the past year, nominating front-line staff from 81 businesses for their real-life examples of excellence in customer service. Everyone who is nominated as a Star of the City will receive a gold “star” lapel pin, a symbol of customer service excellence here in Ottawa and Canada’s Capital Region.

An independent panel of judges comprised of industry leaders decided among 24 finalists to award the ultimate “Star of the City 2010” as well as winners in the following 8 categories.

Read the rest of this entry →

Ottawa Tourism event celebrates local customer service stars: Stars of the City program recognizes outstanding achievement from front-line staff

10:54 am in Festival and Event Industry, Industry News, Tourism Industry

Approximately 420 local tourism industry insiders will gather on the evening of Wednesday, October 27 at Algonquin College’s School of Hospitality & Tourism to celebrate the achievements of front-line staff at the 15th annual Stars of the City Recognition Evening.

Winners will be announced from among 24 finalists in 8 award categories and one ultimate “Star of the City 2010” will be named at the end of the evening. A total of 1,250 nominations were received from residents and visitors to the region over the past year, representing front-line staff from 81 businesses. A list of finalists and award sponsors can be found at www.starsofthecity.ca/recognition.htm

“Ottawa Tourism, through its Stars of the City program, recognizes, motivates and encourages our front-line colleagues—including desk clerks, concierges, servers, guides and others—to leave our visitors ‘wowed,’ as it’s their individual and collective efforts that can turn a good vacation into a great one,” says Noel Buckley, President and CEO of Ottawa Tourism.

Ottawa Tourism is able to administer and promote the Stars of the City program thanks to the participation of various sponsors. “We are grateful to the Stars of the City sponsors that share our belief in the importance of excellence in customer service,” says Buckley. “Ottawa Tourism simply could not run the Stars program without their support.”

Category winners receive a beautiful award along with a $250 gift certificate courtesy of the Rideau Centre. The overall 2010 Star of the City receives another $250 gift certificate from the Rideau Centre and an all-inclusive trip for two to the sunny south courtesy of the Ottawa Gatineau Hotel Association.

The venue sponsor, Algonquin College, School of Hospitality and Tourism, involves many students—enrolled in the Chef Training, Culinary Management, Bartending, Sommelier, Hotel and Restaurant Management, and Event Planning programs—in the production of the event and professors and support staff also contribute its success.

Each spring, a Star of the City Conference and Trade Show provides a half-day of customer service training coupled with a trade show to highlight new products and experiences in the local tourism industry.

Ottawa Tourism provides destination marketing, strategic direction and leadership in cooperation with members and partners to service the travel media and attract visitors, tours and conventions to Ottawa and Canada’s Capital Region. Its vision is to build recognition of Ottawa as an outstanding four-season tourism destination.

Stars of The City 2010 FINALISTS / FINALISTES 2010

10:00 am in Community News, Industry News

WHAT’S LOST IS FOUND
CE QUI EST PERDU… EST RETROUVÉ

Sponsored by / Commandité par:
Rideau Centre

Ebrahim Hamid-Saaed – West Way Taxi – Ottawa
International Airport Authority
Nikki O\’Reilly – Westin Ottawa
Karen Robinson – ICE Currency Exchange – Ottawa
International Airport Authority

ABOVE & BEYOND
AU-DELÀ DES ATTENTES
Sponsored by / Commandité par:
Algonquin College

Roxanne Dompierre – Casino du Lac-Leamy
Kamalesh Kasinathan – Holiday Inn & Suites Ottawa-Kanata
Napolean Vargas – Westin Ottawa Read the rest of this entry →

Stars of the City

1:33 pm in Community News, Festival and Event Industry, Industry News, Ottawa News

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HELP US RECOGNIZE THE UNSUNG HEROES

NOMINATE A VOLUNTEER IN OTTAWA’S TOURISM AND HOSPITALITY INDUSTRY

If a volunteer at an Ottawa event, festival or attraction goes out of their way to make your day, nominate them for the Stars of the City GOOD CITIZEN AWARD.

Simply visit the Stars of the City website to submit your nomination.

www.starsofthecity.ca