Box Office Database and Event Management Coordinator – National Arts Centre

Canada is our stage
Those four words inform everything we do as a catalyst for performance, creation and learning across this great land. We are proud to be a home for many of Canada’s most exciting artists who captivate audiences on our four stages and on our stages across the country.

Job Number: J0418-1160

Job Title: Box Office Database and Event Management Coordinator

Employment Type: Full-Time continuing

Job Category: Patron Services

Open Positions: 1

Posting Date: May 3, 2018

Closing Date: May 18, 2018

Salary: $53,500.00 – $70,200.00/Year

Language Requirement: Bilingual

Job Reports To: The Database & Event Management Manager

Key Activities

Under the direction of the Database & Event Management Manager, the Database & Event Management Coordinator is responsible for the creation of NAC subscription packages, single events, festivals, galas, special events, promotions and discounts on the ticketing system including the online platform. The responsibilities of the Box Office Database and Event Management Coordinator include, but are not be limited to, supervising the activities of the team of four Program Specialists and one Data Specialist, building one strong cohesive administrative team to manage the data, events, subscription packages, promotions and reporting.
In his/her day-to-day work, the Database & Event Management Coordinator works closely with the Marketing, New Media, Development and Programming teams and outside promoters in particular. The incumbent helps to establish best practices in data management, quality assurance and reporting; coordinates the monthly downloading of all NAC events and the use of the database for the distribution of subscription and promotional material, statistical analysis and telemarketing by the Marketing department.

Skill Requirements

• The ability to communicate effectively in both official languages.
• Equivalent of basic college education or 5-8 years of related work experience;
• Advanced knowledge of performing arts environment, of subscription and single ticket procedures related to the performing arts, with focus on Subscription, Box Office and Front of House procedures.
• Thorough knowledge and understanding of ticketing procedures for subscription and single tickets.
• Advanced level in Windows environment and its programs, especially Excel, Word and Outlook and the ticketing platform.
• Outstanding interpersonal, communication and relationship-building skills.
• Excellent leadership skills, ability to motivate and be a team leader.
• Excellent planning and organizational skills.
• Ability to meet deadlines and to work under stress
• Excellent initiative, decision making and problem solving.

*Regular attendance at work is an expectation of employment and an essential part of every job.

Who Can Apply

Persons residing in Canada and Canadian citizens residing abroad. Preference will be given to Canadian citizens and permanent residents. Candidates invited to an interview will be responsible for all travel and accommodation expenses. If relocation is required, the successful candidate will be expected to pay for his/her relocation expenses.

As an employer who values diversity in its workforce, we encourage candidates to self-identify as members of the following designated groups: women, visible minorities, aboriginal peoples and persons with disabilities.

While we appreciate all applications, only those selected for interview will be contacted.