BA4 – Volunteer Services Assistant – RBC Bluesfest

BA4 – Volunteer Services Assistant – RBC Bluesfest

Desired Contract Length: 26 Weeks

Anticipated Start Date: January 27th, 2020

End Date: Term approved to the Province of Ontario’s current fiscal year end, March 31, 2020.  Desired additional weeks, ending July 24th, 2020, is pending the approval of Ottawa Festivals’ fiscal year (2020-2021) JCP program application to the Province.

Work Schedule:  4 business days per week (32 hours)

Work Location:  Westboro


Job Summary: Reporting to and working under the supervision of the Volunteer Services Manager, the Volunteer Services Assistant provides administrative support for established programs and initiatives within RBC Bluesfest’s Volunteer Services. Occasional evenings and weekends are required.

The Opportunity:

  • Become knowledgeable about festival norms, procedures and policies;
  • Provide admin and meeting support for area leader and public meetings (set-up, minutes, hand-outs, etc.);
  • Provide knowledgeable and empathetic services to volunteers via phone, email, walk in;
  • Provide administrative support for Smart Serve training sessions (;
  • Provide admin support /data entry/ editing duties for on-line volunteer management/registration system;
  • Create, review and update shift schedules and test registration;
  • Support the delivery of volunteer orientation, resource and training programs;
  • Research and develop new ideas for newsletter development;
  • Provide admin support to fundraising initiatives such as silent auction;
  • Support volunteer appreciation and recognition initiatives such as post-fest volunteer appreciation party and recognition event;
  • Provide support for festival ticket sales;
  • Assist with setting up onsite administrative office and volunteer operations areas;
  • Assist with volunteer registration process as required and liaise with volunteer check-in;
  • Supervise various on-site appreciation initiatives (best seats, random draws etc.);
  • Follow through on newsletter production and distribution;
  • Provide admin support for all volunteer area leaders including assisting with database reconciliation as required;
  • All other duties as assigned.

Skills and Qualifications Required:

  • 2 years of administrative experience;
  • Strong detail, organizational and administrative skills; strong trouble-shooting and conflict resolution skills;
  • Excellent oral and written communication skills, public speaking experience an asset;
  • Ability to prioritize and multi-task, and meet deadlines in a busy environment;
  • Excellent interpersonal/people skills;
  • Proficient with Microsoft Office – specifically Microsoft Word and Excel;
  • Experience in communications, social media, and basic graphics an asset
  • Event management experience an asset; bilingualism an asset
  • Access to a reliable vehicle is an asset; some heavy lifting will be required;

Additional Qualifications Required:

Eligible to participate in Ontario’s Job Creation Partnership (JCP) program by meeting the following criteria:

  • You are a resident, living in Ontario.
  • You are not a full time student (part time students are eligible).
  • You are not leaving employment to participate (working less than an average of 20 hrs/week is considered unemployed.
  • You also must meet, and provide documentation for, at least one of the following criteria:

1) Previously employed in Canada in any five of the last ten calendar years and earned income in excess of $2000 in each year, OR

2) Previously established an Employment Insurance benefit claim (regular benefits within the last three years or maternity/parental within the last five years).


$17.50 per hour for 32 hours per week – $560 (gross per week) provided by the Province of Ontario.

What’s next?

Forward your resume and cover letter to [email protected]. Please note, only selected candidates who meet the JCP eligibility criteria will be contacted for an interview; applicants must indicate how they meet the eligibility in their email and/or cover letter. To learn more about the JCP program, please visit: Accommodations are considered upon request for candidates taking part in the selection process.

The Ottawa Bluesfest is committed to building an inclusive workforce reflecting the demographics of a Canadian society. The organization has also developed policies and procedures in order to ensure a barrier-free selection process and workplace.