BA4 – Customer Relations and Ticketing Assistant – RBC Ottawa Bluesfest

BA4 – Customer Relations and Ticketing Assistant – RBC Ottawa Bluesfest

Desired Contract Term: 26 Weeks


End Date: For set weeks

Summary: Responsible for assisting in festival ticketing, customer service, and office administration. Reports to and works directly under the supervision of the Ticketing and Administration Manager.

Office Location:  Westboro

Job Responsibilities:

Customer Service

  • Be the first point of contact for visitors and deliveries. Become knowledgeable about festival staff, departments, procedures, and policies.
  • Answer phone calls relating to general inquiries about the festival and redirect/escalate to other staff when applicable.
  • Consistently provide informed, empathetic service to patrons via walk-in, phone, email, or other forms of contact.
  • Assist with monitoring email/social media relating to general inquiries about the festival and answer/redirect to other staff when applicable. * Create and upload posts on social media channels, speaking as the festival.
  • Onsite: guide volunteer team members in answering calls and resolve/escalate issues when appropriate.
  • Post-festival: assist with creating reports from data gathered during the season.

Ticket Sales

  • Learn the ticketing system[s] used for all ticket sales throughout the festival.
  • Responsible for in-house sales made to the public, sponsors and groups from the festival’s main office.
  • Process in-house telephone, and email order sales as first point of contact for walk in sales.
  • Aid in set up and running of all onsite ticket outlets.
  • Process and print bulk complimentary ticket orders.
  • Work on ticket sales reconciliation.

Office Administration

  • Order festival office supplies, update administrative lists, keep contact lists updated.
  • Assist with development and distribution of all accreditation packages for the festival.
  • Assist with setting up administrative office onsite.
  • Oversees a team of volunteers (admin office, info booth) throughout the festival period.
  • All other duties as required.

Who are you?

  • You have previous customer relations or event staff experience.
  • You have knowledge of and experience with using social media platforms for business.
  • You’re experienced with handling cash/POS transactions and reconciling sales.
  • You have excellent written and oral communication skills in English, French written and oral skills are an asset.
  • You have strong organizational skills, ability to prioritize and proven success multi-tasking in a high pressure environment, think creatively and strategically.
  • You have the ability to work independently as well as within a team.
  • You are eligible to participate in Ontario’s Job Creation Partnership (JCP) program by meeting the following criteria:
  1. You are a resident, living in Ontario
  2. You are not a full time student (part time student is allowable)
  3. You are not leaving employment to participate; you can continue with part time work up to 20 hrs/week
  4. You also must meet at least one of the following criteria:
    – Previously employed in Canada in any five of the last ten years and earned income in excess of $2000 in each year, OR
    – Previously established a Service Canada Employment Insurance benefit claim: regular benefits within the last three years or maternity/parental within the last five years

What’s offered?

Program participants are offered positions of 30 hours per week (4 days per week) and are provided a payment of $423 per week ($14.10 per hour) by the Province of Ontario.

What’s next?

Forward your resume and cover letter to [email protected]. Please note, only selected candidates who meet the JCP eligibility criteria will be contacted for an interview; applicants must indicate how they meet the eligibility in their email and/or cover letter. To learn more about the JCP program, please click here

The Ottawa Bluesfest is committed to building an inclusive workforce reflecting the demographics of a Canadian society. The organization has also developed policies and procedures in order to ensure a barrier-free selection process and workplace.